Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by HOOK & WOOL. Throughout the website, the terms “we,” “us,” and “our” refer to HOOK & WOOL. By visiting our website or purchasing from us, you agree to these Terms of Service and our other posted policies.
- ONLINE STORE TERMS
You must be at least the age of majority in your state of residence, or have permission from a parent or legal guardian, to use this website. You may not use our products or website for any unlawful or unauthorized purpose.
- PRODUCTS
Our products are produced on demand. Product colors and appearance may vary slightly because of differences in screens, materials, and the printing process. We make reasonable efforts to display product descriptions, images, sizes, and colors accurately, but we cannot guarantee that every display will be exact.
Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or refuse orders when reasonably necessary.
- PRICES AND PAYMENTS
All prices are listed in U.S. dollars unless otherwise stated. Prices, promotions, and product availability may change without notice. Applicable taxes and shipping charges, if any, will be shown at checkout.
You agree to provide current, complete, and accurate billing, payment, and contact information. We may cancel or limit an order if payment cannot be processed or if we reasonably suspect fraud, misuse, or unauthorized activity.
- ORDERS
An order confirmation does not guarantee acceptance of an order. We reserve the right to refuse, cancel, or limit an order for reasons including product unavailability, pricing errors, payment problems, suspected fraud, or shipping restrictions.
If we cancel an order after payment has been collected, we will issue a refund to the original payment method.
- SHIPPING AND DELIVERY
Products are made and fulfilled by third-party production partners. Processing and delivery estimates are not guaranteed and may be affected by production times, carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address. Additional details are provided in our Shipping Policy.
- RETURNS, REFUNDS, AND CANCELLATIONS
Because our products are made to order, returns, refunds, replacements, exchanges, and cancellations are governed by our Return and Refund Policy. Please review that policy before purchasing.
- INTELLECTUAL PROPERTY
All content on this website—including designs, graphics, logos, photographs, product names, text, and other materials—is owned by or licensed to HOOK & WOOL and is protected by applicable intellectual-property laws.
You may not copy, reproduce, distribute, sell, modify, publish, or commercially exploit our content without prior written permission.
- PROHIBITED USES
You may not use this website to:
• Violate any applicable law or regulation
• Infringe intellectual-property rights
• Submit false, misleading, or fraudulent information
• Transmit malicious code or interfere with website security
• Collect or misuse another person’s personal information
• Harass, threaten, discriminate against, or harm another person
• Attempt unauthorized access to the website or related systems
We may suspend or terminate access for prohibited conduct.
- THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party services, including Shopify, payment processors, production partners, and shipping carriers. We are not responsible for third-party websites, content, policies, availability, or actions. Your use of third-party services may also be governed by their terms and policies.
- DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, this website and its content are provided “as is” and “as available.” We do not guarantee that the website will always be uninterrupted, secure, error-free, or suitable for every purpose.
Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded.
- LIMITATION OF LIABILITY
To the fullest extent permitted by law, HOOK & WOOL will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the website or purchase of our products.
Where liability cannot be excluded, our total liability will not exceed the amount you paid for the product giving rise to the claim. These limitations do not apply where prohibited by law.
- INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold HOOK & WOOL harmless from claims, losses, liabilities, or expenses arising from your violation of these Terms, misuse of the website, or infringement of another person’s rights.
- PRIVACY
Our collection and use of personal information are governed by our Privacy Policy.
- SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
- CHANGES TO THESE TERMS
We may update these Terms periodically by posting a revised version on this website. Changes become effective when posted. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
- GOVERNING LAW
These Terms are governed by the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles.
- CONTACT INFORMATION
Questions about these Terms may be sent to:
HOOK & WOOL
hookandwoolco@outlook.com