Shipping policy

SHIPPING POLICY

SHIPPING LOCATIONS

HOOK & WOOL currently ships only within the United States.

PROCESSING AND DELIVERY

All products are made to order. Orders typically require production time before they ship. The estimated delivery timeframe shown at checkout includes estimated production and transit time.

Delivery dates are estimates and are not guaranteed. Delays may occur because of order volume, carrier disruptions, weather, holidays, or other circumstances outside our control.

SHIPPING COSTS

Shipping charges are calculated based on the items and destination and are displayed at checkout.

Orders totaling $75 or more after discounts qualify for free standard shipping within the United States.

ORDER TRACKING

When your order ships, you will receive a confirmation email containing tracking information. Tracking may require additional time to update after the carrier receives the package.

MULTIPLE PACKAGES

Items in the same order may be produced or shipped separately. You may receive multiple packages and tracking numbers at no additional shipping charge beyond the amount shown at checkout.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after production or fulfillment begins.

We are not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address submitted by the customer.

LOST, DAMAGED, OR INCORRECT ORDERS

If your tracking shows no movement for an extended period, your package is marked delivered but cannot be located, or your order arrives damaged or incorrect, contact us at hookandwoolco@outlook.com.

Include your order number and, when applicable, clear photographs of the item and packaging. Claims should be submitted within 30 days of the estimated or recorded delivery date.

CONTACT

For shipping questions, contact:

HOOK & WOOL
hookandwoolco@outlook.com