Refund policy

Because our products are made to order, we do not accept returns or exchanges for incorrect sizes, colors, or changes of mind. Please review the product details and size guide carefully before ordering.

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at hookandwoolco@outlook.com. Include your order number and clear photos showing the issue and the entire item.

If your claim is approved, we will provide a replacement or refund at no additional cost. You do not need to return an item unless we specifically instruct you to do so.

Orders may be canceled only before they enter production. Contact us as soon as possible; cancellation is not guaranteed once production has begun.

Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time.